Frequently Asked Questions

What is your return policy?

You can return items within 30 days of receiving your order. Return shipping costs are the customer's responsibility, unless the item is faulty, damaged or incorrectly delivered — in that case we cover the cost. Once your return reaches us, your refund is processed within 14 days, usually within 3–5 business days, back to your original payment method. Your bank may take a few more days to show it.

Full details are in our Return & Refund Policy.

How do I return an item?

Email our customer service team at info@elaineclaire-boutique.com with your order number. We will send you a return authorization number and the return address within 24 hours (Monday to Friday). Pack the item securely with your order number inside, and send it with a tracked service to:

Elaine Claire Boutique Returns 400 Cuyamaca Ave San Diego, CA 92113 USA

Please don't ship anything back before you have your return number.

Can I cancel my order?

If your order hasn't shipped yet, yes — email us as soon as possible and we will take care of it. Once a parcel has left the warehouse we can no longer stop it, but you can send it back under our 30-day return policy. You don't need to give us a reason.

What are the shipping costs?

Delivery is free on every order within the United States, with no minimum spend.

Do you ship internationally?

We currently ship within the United States only. All details are in our Shipping Policy.

How long will my order take?

Orders are processed at our San Diego warehouse within 1–2 business days and delivered within 3–7 business days after dispatch — so normally 4–9 business days in total.

How can I track my order?

Once your order ships you receive an email with a tracking number. You can also track it any time on our order tracking page using your order number plus the email address or phone number on the order.

Will there be any customs or import charges?

No. Orders are dispatched from within the United States, so there are no customs charges, import duties or handling fees.

What payment methods do you accept?

• Cards: Visa, Mastercard, American Express, Discover
• Digital wallets: Apple Pay, Google Pay, Shop Pay

All prices are in US dollars (USD). Any applicable sales tax is calculated and shown at checkout. More detail in our Payment Policy.

Is it safe to pay on your site?

Yes. Our store runs on TLS encryption and payments are handled by PCI DSS compliant providers. We never see or store your card details. Your bank may also ask you to confirm the payment through 3-D Secure, which is an extra layer of fraud protection.

What if my item arrives damaged or is the wrong item?

Email info@elaineclaire-boutique.com within 7 days with your order number and a photo. We will send a replacement or refund you in full, and we cover the return shipping.

Have any other questions?

Don't hesitate to contact us. We aim to respond within 24 hours.

Contact Information

Store name: Elaine Claire Boutique
Company name: Despecom Limited
Registered address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Company registration number: 16697484
Warehouse & returns address: 400 Cuyamaca Ave, San Diego, CA 92113, USA
Phone: +44 7882753947
Email: info@elaineclaire-boutique.com

Monday to Friday | 9:00 AM – 5:00 PM Weekends | 11:00 AM – 4:00 PM Time zone: UTC-4

We aim to respond to your enquiries within 24 hours.