Payment Policy

Effective date: 11 August 2026
Last updated: 11 August 2026

1. Currency and prices

All prices on elaineclaire-boutique.com are shown in US dollars (USD, $).

Delivery is free and there are no hidden charges — no handling, packaging or service fees. Any applicable state or local sales tax is calculated and displayed at checkout. The total shown on the checkout page before you confirm is the total that will be taken from your account.

2. Payment methods we accept

Cards

• Visa
• Mastercard
• American Express
• Discover

Digital wallets

• Apple Pay
• Google Pay
• Shop Pay

The payment methods available to you are displayed at checkout and may vary slightly depending on your device and browser.

3. When you are charged

Payment is taken at the time you place your order. Your order is confirmed by email immediately afterwards.

If a payment fails or is later reversed by your bank, we may cancel the order. If the order has already shipped, we may ask you to return the goods or to settle the outstanding amount.

4. Payment security

Payments are processed by Shopify Payments and the wallet providers listed above. We never see or store your full card number, expiration date or security code.

• All pages on our store are secured with TLS encryption (https).
• Our payment providers are PCI DSS compliant.
• Your bank or card issuer may ask you to verify a transaction through 3-D Secure — for example by confirming the payment in your banking app or with a one-time code sent by SMS. This is a fraud-prevention step controlled by your issuer, not by us.

5. Order confirmation and contract

Placing an order is an offer to buy. A binding contract comes into being when we send you a dispatch confirmation email. Until then we may decline an order — for example if an item turns out to be unavailable, if we identify a pricing error, or if we suspect fraudulent use of a payment method. If we decline an order after you have paid, you receive a full refund.

6. Pricing errors

We work hard to keep prices accurate, but errors happen. If we discover that an item was listed at an obviously incorrect price, we will contact you before dispatch and give you the choice of paying the correct price or cancelling the order for a full refund. We will never simply charge you more without asking.

7. Discount codes and promotions

• Only one discount code can be used per order unless we state otherwise.
• Automatic multi-item discounts are calculated in the cart and shown before you pay.
• Discount codes have no cash value and cannot be exchanged for cash.
• If you return part of a discounted order, the discount is recalculated on the items you keep, and your refund reflects the price you actually paid.
• We reserve the right to end or amend a promotion at any time, but never after you have completed an order under it.

8. Refunds

Refunds are always issued to the original payment method. We cannot refund to a different card, account or wallet. See our Return & Refund Policy for full details, timeframes and conditions.

9. Failed or declined payments

If your payment is declined, the most common causes are an incorrect card number or expiration date, an incorrect billing address or ZIP code, insufficient funds, or your bank blocking an online transaction. Try again, try another method, or contact your bank. If the problem continues, email info@elaineclaire-boutique.com and we will help.

You may briefly see a pending authorization on your account for a declined order. This is not a charge and is released by your bank automatically, normally within a few business days.

10. Chargebacks

If something has gone wrong with your order, please contact us first at info@elaineclaire-boutique.com. We resolve almost everything quickly and it is far faster than a bank dispute.

We reserve the right to contest chargebacks that are raised without first giving us the chance to put things right, and to supply the card issuer with the order, delivery and correspondence records relating to the transaction.

11. Contact and business details

Store name: Elaine Claire Boutique
Company name: Despecom Limited
Registered address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Company registration number: 16697484
Warehouse & returns address: 400 Cuyamaca Ave, San Diego, CA 92113, USA Phone: +44 7882753947
Email: info@elaineclaire-boutique.com
Customer service hours: Monday–Friday 9:00 AM – 5:00 PM, Weekends 11:00 AM – 4:00 PM (UTC-4)

We may update this policy from time to time. Any changes are published on this page with a revised date.