Shipping Policy

Effective date: 11 August 2026 Last updated: 11 August 2026

At a glance

We ship to	United States
Shipping cost	Free on every order, no minimum spend
Processing time	1–2 business days
Delivery time	3–7 business days after dispatch
Carriers	USPS, UPS, FedEx, DHL eCommerce
Tracking	Yes, on every order
Customs or import charges	None — orders are dispatched from within the United States

1. Where we deliver

We currently deliver to addresses in the United States only, including all 50 states and the District of Columbia.

We do not currently ship outside the United States. If you would like us to deliver elsewhere, email info@elaineclaire-boutique.com — we cannot promise anything, but we do like to know where our customers are.

We cannot deliver to PO boxes or to APO/FPO/DPO addresses.

2. Shipping costs

Standard delivery is free on all orders, with no minimum spend. There are no handling charges, packaging charges or surcharges. The price you see at checkout is the price you pay.

3. Processing time

Orders are picked and packed at our warehouse in San Diego, California.

• Orders placed before 2:00 PM (Pacific Time) Monday to Friday are normally processed the same or the next business day.
• Orders placed at weekends or on US federal holidays are processed on the next business day.
• Standard processing time is 1–2 business days.

During sale periods and around the holidays, processing can take a little longer. If your order will be delayed beyond the times above, we email you.

4. Delivery time

Once dispatched, standard delivery within the United States takes 3–7 business days.

Total time from placing your order to receiving it is therefore normally 4–9 business days.

Business days are Monday to Friday, excluding US federal holidays. Deliveries to Alaska, Hawaii, Puerto Rico and other remote areas can occasionally take a few days longer.

5. Tracking your order

As soon as your parcel is dispatched you receive an email with a tracking number and a link. You can also track any order at any time on our Track Your Order page.

Enter your order number together with the email address or phone number used on the order.

Tracking information can take up to 24 hours to become active after you receive the email. If it has not updated after 48 hours, contact us.

6. Carriers

We work with USPS, UPS, FedEx and DHL eCommerce. The carrier is chosen based on your address and the size of your parcel. You cannot select a carrier at checkout.

7. Getting your address right

Please include your full ZIP code, along with any apartment, suite or unit number, at checkout. Incomplete addresses are significantly more likely to be delayed or misdelivered.

Check your delivery address carefully before you pay. If you spot a mistake, email info@elaineclaire-boutique.com immediately — we can usually correct an address before dispatch, but not after. We are not able to refund orders lost because of an incorrect or incomplete address supplied by the customer, although we will always do what we can to help recover the parcel.

8. Missed deliveries and uncollected parcels

If nobody is available when the carrier calls, they will normally leave a notice, attempt redelivery or hold the parcel at a local post office or pickup point. Parcels are typically held for 10 to 15 days, depending on the carrier.

If a parcel is not collected and is returned to us, we will contact you. You can choose to have it resent (we cover the cost the first time) or refunded. Refunds in this situation are issued to the original payment method under our Return & Refund Policy.

9. Delays

Occasionally deliveries are delayed by weather, strikes, carrier backlogs, public holidays or other events outside our control. We will keep you informed, but we cannot be held liable for delays caused by the carrier or by circumstances beyond our reasonable control.

If your parcel has not arrived 10 business days after dispatch, contact us and we will open an investigation with the carrier.

10. Lost or damaged parcels

• Damaged in transit: email info@elaineclaire-boutique.com within 7 days of delivery with your order number and photos of the packaging and the item. We will send a replacement or refund you in full, at no cost to you.
• Lost in transit: if tracking shows no movement for 10 business days, or the carrier confirms the parcel is lost, we will send a replacement or refund you in full. Carrier investigations can take up to 15 business days to complete; we will not leave you waiting without an update.

11. Split shipments

If your order contains several items, they may arrive in more than one parcel and on different days. You are never charged extra for this. Each parcel has its own tracking number.

12. Customs, duties and taxes

Orders are dispatched from within the United States, so no customs charges, import duties or handling fees apply. All prices shown are in US dollars. Any applicable sales tax is calculated and displayed at checkout before you pay.

13. Contact and business details

Store name: Elaine Claire Boutique
Company name: Despecom Limited
Registered address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Company registration number: 16697484
Warehouse & returns address: 400 Cuyamaca Ave, San Diego, CA 92113, USA
Phone: +44 7882753947
Email: info@elaineclaire-boutique.com
Customer service hours: Monday–Friday 9:00 AM – 5:00 PM, Weekends 11:00 AM – 4:00 PM (UTC-4)

We may update this policy from time to time. Any changes are published on this page with a revised date.